CANCELLATION BEFORE SOFTWARE INSTALLATION/ DEPLOYEMENT

Order once placed can only be cancelled before the successful software configuration setup on the client's server/computer i.e. within 6 hours from the placing the order. To cancel the order, you can write to our customer support team on sales@softjoin.in or call us on +91-9675011122. In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.

EXCHANGE/REPLACEMENT POLICY

Under this policy, we reinstall the software at client’s machine if it not works properly as per specified on our product catalogue or on the quotation sent during work order. We only exchange/reinstall our digital goods/software if they are defective or damaged or not executives after installation. In circumstances where you consider that a product is defective, you should promptly contact us on sales@softjoin.in or call us on +91-9675011122 with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you replacement software with fresh license keys.

RETURN & REFUND POLICY

At Softjoin Solutions, we do our best to ensure that you are completely satisfied with our products. and we are happy to issue a full refund based on the conditions listed below:
Full Refunds Possible If any of below finds:
(i) you received a defective item/software
(ii) the software license keys are not working during installation on server/computers
(iii) you received the expired software license keys

Please Note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
During peak seasons please allow up to 15-18 business days for your return to process.
How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, contact us on sales@softjoin.in or call us on +91-9675011122